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Email issue

Daa101
Level 1: Joiner
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Since most recent update my outlook is asking me to sign in but when I try it doesn't recognise my credentials. I have tried all the usual methods to resolve this but with no success. Any suggestions?

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MI5
Level 94: Supreme
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@Daa101 

Have you tried removing the email account and setting it up again?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)
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Oxonian
Level 25: Hard Hitter
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@Daa101 

 

Did you manage to solve this ?

 

If you want to use something like Gmail or Yahoo Mail via Outlook, there are a few extra hoops to jump through. For example, those for Gmail are here :-

 

Set up Gmail accounts - Microsoft Support

https://support.microsoft.com/en-us/office/set-up-gmail-accounts-46274497-95ea-4a7d-9651-d246aa63eb5...

 

I wonder if some of these settings went adrift during your update ? 

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MI5
Level 94: Supreme
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I've never known a reinstall not fix such issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)
Message 4 of 4
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