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Doorstep exchange

Harryblake12
Level 1: Joiner
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Do o2 still do doorstep exchange for faulty devices and what is the process/ time taken? 
thank you 

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MI5
Level 94: Supreme
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@Harryblake12 

Se help here https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Harryblake12
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Thanks for your reply I’ve seen this on their site and it doesn’t help me much would it be possible for you to tag a o2 agent in this for me thank you 

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MI5
Level 94: Supreme
  • 149763 Posts
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  • 28524 Solutions
Registered:

@Harryblake12 

No agents here anymore, sorry.

They were removed by a "we know better" policy

All contact methods here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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