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Do I need a new SIM card for my new 5G phone?

jellyroll
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I have just bought a new Samsung Galaxy A25 5G phone from John Lewis (not O2) and have inserted the SIM from my old phone which is quite an old ex-Virgin SIM so I assume it is a 4G SIM.

2 questions: 1. How can I tell if it's a 4G SIM 2. If it is, how do I get a 5G SIM?

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MI5
Level 94: Supreme
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@jellyroll 

Yes, you need an O2 5g sim, you also need to be in a 5g area O2 Service Status

Pop into your local O2 store with photo ID to get one and avoid being without a signal whilst O2 deliver you one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147666 Posts
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  • 28345 Solutions
Registered:

@jellyroll 

Yes, you need an O2 5g sim, you also need to be in a 5g area O2 Service Status

Pop into your local O2 store with photo ID to get one and avoid being without a signal whilst O2 deliver you one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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jellyroll
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Thanks for your help. I have been going mad trying to use the O2 virtual assistant.

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MI5
Level 94: Supreme
  • 147666 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

Welcome @jellyroll 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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