07-08-2021 10:30 - edited 07-08-2021 10:46
07-08-2021 10:30 - edited 07-08-2021 10:46
on 07-08-2021 11:07
on 07-08-2021 11:07
@dg22 See this guide: Guide: Adding and removing O2 Extras - O2 Community
If that doesn't resolve your issue, speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. The 0800 number isn't available until 9 am.
on 09-08-2021 16:28
The solution is..... do nothing..... and in 24 to 48 hours O2 will send you an email with a link that sends you to the correct area in Disney + . The email is cheerfully headed "It's time to activate your O2 Extra"
Essentially, this appears to mean that you can't use Disney + as soon as you sign up, but at least it is all sorted now.
Hopefully O2 will update their messaging to remove the frustration of trying to use inoperable links.