Direct debit

[Sapphire86]

I’m leaving o2 you have just ruined my sons 1st birthday by taking my last £45 from your direct debit scheme. I never set up this account you’ve just taken my last bit of money . I don’t even have money to get him milk how dare you ? I’ve been with you lot 8-9 years so you obviously get your money in the end however this was the last straw 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

for a measly £45 😡😡😡😡😡😡😡😡😡😡 I’m now gonna have to borrow money *** . That’s it me n o2 relationship is done you don’t even have service half the time now days I can never get internet I have to use WiFi but yet you have the audacity to take my last bit of survival money . Well ****** you o2 I will let everyone know on social media what you have done . ****

[MI5]

@Sapphire86 

Unfortunately, if you owe money, any company will collect it in the end.

If you know you have bills due, they should be budgeted for.

You can always talk to payment management if you need help with bills.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[madasaf1sh]

@Sapphire86 

As @MI5 says if you owe the money, then o2 have every right to collect it.  And they don't know your personal situation unless you tell them. 

And for o2 to collect you must have given them the bank details... 

Also to note, if you do leave o2 and are in contract then you will liable for any termination fees, and the device plan must be paid off in full.