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Delete a device window won't close.

ROBFROMKENT
Level 1: Joiner
  • 3 Posts
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Registered:

Good morning all, I have a problem with my o2 account page. When I log in I get the window open asking if I want to remove this device and no matter how many times I click on " no I want to keep this device" it won't close and keeps asking the same question. I have 2 devices and it is the same for both, I am using an Apple MacBook Air. Any advice would be helpful, thanks!!

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Cleoriff
Level 94: Supreme
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Registered:

Hi @ROBFROMKENT 

First thing to try, is to delete the app and reinstall.

If this doesn't fix the issue, then contact O2 for them to reset you My O2.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 110798 Posts
  • 799 Topics
  • 6387 Solutions
Registered:

Hi @ROBFROMKENT 

First thing to try, is to delete the app and reinstall.

If this doesn't fix the issue, then contact O2 for them to reset you My O2.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

*The Game Is On*

Girl in a jacket
Message 2 of 3
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MI5
Level 94: Supreme
  • 127018 Posts
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Registered:

@ROBFROMKENT 

Mine does the same and it's online as well as app.

It's just a glitch so I ignore it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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