Delayed delivery

[Shawx]

Why would the free earbuds with the Samsung S23 be available when there is a delayed delivery of this phone, when you have only 30days to claim the free gift on first day of purchase? I placed the phone order on the 12th and says more then 4weeks for delivery? Any help would be appreciated.

[Cleoriff]

@Shawx 

You should contact the sales team as they can help you with that –  Call them on 0800 081 0255 OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[MI5 · Accepted solution]

@Shawx 

You claim within 30 days of purchase, not receipt of phone.

Promotion is run by Samsung, not O2 so any queries should be addressed to them.

Claim £100 cashback and a pair of Galaxy Buds FE worth £99. Ends 25 Jan.

Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+) only or registered companies in the same.  Purchase a Galaxy S23+, S23, S23 FE (each a Promotion Product) from a participating retailer between 08/11/2023 – 25/01/2024 and claim Galaxy Buds FE in White, £100/€100 cashback and 12 months Disney+ subscription by redemption. No cash alternative. To claim their cashback & White Buds FE, Participants must visit samsungoffers.claims/s23trio Opens in new tab, upload proof of purchase and provide all other required information (Claim) within 30 days of purchase. To claim Disney+ subscription Participants must visit samsung.com/uk/boost/disney Opens in new tab by 31 March 2024. Maximum 1 Claim per Promotion Product purchased (maximum 2 Claims per household) and a maximum of 10 Claims per company participant. See samsungoffers.claims/s23trio for full Promotion terms.