Delay in Porting old number from vodafone to new O2 account

[Dr_W]

hi,

On the 4th July I opened a new O2 account - a monthly sim only contract. During the application I included the PAC number (received from Vodafone, my existing mobile provider) and requested to keep my old number for my new O2 account.

Two weeks later any my old Vodafone sim is still working and the number has not been ported over to my new O2 account.

When will this be resolved? I don't want to lose my existing number if the 30 day time limit for porting is exceeded.

Many thanks

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202