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Declined Order

YoungTy
Level 1: Joiner
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Good morning, I tried to add an xbox to my account yesterday which required a £30 upfront payment. I provided my mum's bank details and the £30 was taken from her account by o2 and placed in her pending transactions. The issue I now have is the order was declined but the money was still taken. How long will it be before the money is placed back into the bank account? As o2 declined my order. 

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MI5
Level 94: Supreme
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@YoungTy 

O2 don't have the money so it's down to your bank as to when they release the funds back to the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126856 Posts
  • 613 Topics
  • 21801 Solutions
Registered:

@YoungTy 

O2 don't have the money so it's down to your bank as to when they release the funds back to the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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