cancel
Showing results for 
Search instead for 
Did you mean: 

Debt collection agency

ConnorMule
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I’ve received a letter saying 02 have been forced to forward your case onto a debt collection agency, who is this agency? I’m hoping to find out on her as I have anxiety and struggle speaking on the phone 

Message 1 of 5
153 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127059 Posts
  • 614 Topics
  • 21920 Solutions
Registered:

@ConnorMule 

O2 use Moorcroft Debt Recovery

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 5
139 Views
4 REPLIES 4

Mark_Weinreb
Level 2: Apprentice
  • 8 Posts
  • 0 Topics
  • 1 Solutions
Registered:

@ConnorMule You’ll have to speak to the appropriate people at O2’s customer service about this. Given your medical problem, you can get a friend to call on your behalf. However, you will need to be present at the time to give your consent for someone to speak for you. Hope this helps.

Message 2 of 5
147 Views

ConnorMule
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Okay thank you for the help

Message 3 of 5
145 Views

MI5
Level 94: Supreme
  • 127059 Posts
  • 614 Topics
  • 21920 Solutions
Registered:

@ConnorMule 

O2 use Moorcroft Debt Recovery

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
140 Views

TallTrees
Level 45: Knowing
  • 8637 Posts
  • 82 Topics
  • 255 Solutions
Registered:

Hi there @ConnorMule 

Welcome to the o2 Community 

You don't mention whether you are in payment arrears.

You will need to contact O2 payment management and ascertain the position with your account.  You need to know from o2 exactly what your position is call here with your helper

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers are in the link below.

Guide: Coronavirus Community Help and Support 



HAPPINESS IS BEE SHAPED

Message 5 of 5
136 Views