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Data

Pattie11
Level 1: Joiner
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on ‎27-12-2021 13:00

on ‎27-12-2021 13:00

I am on holiday in Tenerife and unable to use my data on my phone message keeps coming up not connected to a data network 

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MI5
Level 94: Supreme
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Registered:

on ‎27-12-2021 13:07

on ‎27-12-2021 13:07

@Pattie11 

Some things to try:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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