Solved: Data

Sharon2 · ‎08-01-2021

Does anyone know why I keep using all my data, twice over 3 days I have had to purchase more even though I am mainly using phone on my wifi..

MI5 · ‎08-01-2021

@Sharon2

You need to turn off mobile data when on wifi.

If the wifi drops out for any reason, you will use your data instead.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

MI5 · ‎08-01-2021

@Sharon2

You need to turn off mobile data when on wifi.

If the wifi drops out for any reason, you will use your data instead.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

Sharon2 · ‎08-01-2021

Ok thanks il try that see if it helps, 👍

Sharon2 · ‎08-01-2021

So if I am out of wifi zone do I need to switch mobile data back on?

MI5 · ‎08-01-2021

@Sharon2 wrote:
So if I am out of wifi zone do I need to switch mobile data back on?

@Sharon2

Yes you will.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

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