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Data

Sophalinamac
Level 1: Joiner
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on ‎25-11-2023 19:38

on ‎25-11-2023 19:38

My data is disconnecting meaning I have to reset my phone multiple times a day!!! At the end of my tether as just keep getting fobbed off by O2 blaming a local mast but it happens when I travel all across the UK and we have 3 phones on this contract so I don't see why only 1 would be affected at the same address. I blamed my Pixel Pro 7 but having recently sent my phone off for repair it does the same thing in a Motorola handset. Sim has been replaced too??? Help I am spending all this money for a phone that doesn't work!!

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MI5
Level 94: Supreme
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on ‎25-11-2023 19:48

on ‎25-11-2023 19:48

@Sophalinamac 

Quite a few similar issues reported.

A recent thread here ESim Data Issue - O2 Community

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Oxonian
Level 29: Intuitive
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on ‎25-11-2023 20:05

on ‎25-11-2023 20:05

@Sophalinamac 

 

Do these guides contain anything of use ? 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

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