on 03-01-2022 19:44
Hi all,
I have upgraded my phone and tariff and my data renewed today (2GB) I had 0.33 left from last months bolt so 2.33GB in total and it’s already gone down to 1.67GB but I have been on Wi-Fi for the past 4 days.
can anyone direct me to a possible reason for this please?
Solved! Go to Solution.
on 03-01-2022 19:48
You need to turn mobile data off. If the Wifi signal is weak then mobile data will take over.
Veritas Numquam Perit
on 03-01-2022 19:48
on 03-01-2022 19:57
on 03-01-2022 19:57
Thank you,
Would it help to just turn Wi-Fi assist off?
on 03-01-2022 20:01
on 03-01-2022 20:01
Wifi assist will override any other data settings so should definitely be turned off to save data.
03-01-2022 20:03 - edited 03-01-2022 20:04
03-01-2022 20:03 - edited 03-01-2022 20:04
To answer the question you directed to me..
Yes you should turn it off. An explanation about Wifi Assist is here
https://blog.rottenwifi.com/why-is-my-phone-using-data-when-connected-to-wifi/
Veritas Numquam Perit
on 03-01-2022 21:02
Looking into it, I think the data allowance hasn’t refreshed properly. My Wi-Fi assist has always been on and never had this problem before. Looks like the extra .33 from the bolt has been taken off instead of it being added.