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Data reflection

Matthivdhd
Level 1: Joiner
  • 1 Posts
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on ‎21-12-2023 10:07

on ‎21-12-2023 10:07

The app does not reflect the actual GB left. Seems stuck on 8 GB so I cannot check how much is left the entire month! 

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MI5
Level 94: Supreme
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on ‎21-12-2023 10:19

on ‎21-12-2023 10:19

@Matthivdhd 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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