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Data not working

Jnr
Level 1: Joiner
  • 1 Posts
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My Data doesn’t seem to be working. I’m been travelling all over Europe but here in Switzerland doesn’t work for me at all. It worked when I was in Germany, France, Netherlands, All over UK aswell. Just doesn’t seem to work here in Switzerland 

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pgn
Level 75: Digital Don
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Assuming you are a contract customer - have you been travelling for more than 63days without returning to the UK?

https://www.o2.co.uk/international/using-your-phone-abroad

If so, data may be reduced and charged for, so your spend cap may be getting in the way, if you have one Guide: Spend caps on O2 as you will be out of tariff.

If PAYG: You need O2 Travel to use your phone in Switzerland which is chargeable at £1.99 per day so you need extra credit.

Your UK bundle won't work. 

 

 If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

 

Some other things to try:
Manually search for another network
Reboot the phone.

If still not working then contact O2 as above.

Good luck @Jnr.

 

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