Data not working

[LynseyN]

This has been going on for nearly a year now. My daughter is unable to use mobile data. O2 firstly went over the phone settings with me when it still didn’t work they sent me into a shop who were clueless as to what they were supposed to do and didn’t know why I was sent in there. O2 then sent me a new SIM card still didn’t work. Daughter was due an upgrade so we decided to upgrade and see if that would help and it hasn’t! She now has a new sim a new phone and is still unable to use mobile data. O2 are not helping like I say it’s been going on nearly a year! What can we do? I’m paying a fortune for this phone and she is unable to use the mobile data.

[MI5]

@LynseyN 

Not sure why you would upgrade and miss the chance to leave, but nevertheless, you need to speak to O2 to sort it out.

All methods here Guide: How to find help & contact O2 

[LynseyN]

I have 5 contracts with them not just this one. Not as easy as just leaving unfortunately. 

[MI5]

Not sure I understand that either @LynseyN 

If the account was eligible for an upgrade you could have just ported that number to another network for free.