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Data issues

Jwdata
Level 1: Joiner
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Good afternoon

I have tried everything over the past month. I get no data signal anywhere. I think I have used 1 or 2 gb of data this month our of the 20 I have paid for. 

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Cleoriff
Level 94: Supreme
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Hi @Jwdata 

Check out the info in this guide Guide: How can I sort out my network issues? 

If nothing works then you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

*The Game Is On*

Girl in a jacket

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Jwdata
Level 1: Joiner
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I have 5g for about 10 minutes of the day. The rest of the time I have either 4g or nothing at all. It drops out all the time. I need my phone for work and I have had to buy a sim card on a different network just to make calls. 

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Cleoriff
Level 94: Supreme
  • 107817 Posts
  • 794 Topics
  • 5771 Solutions
Registered:

Hi @Jwdata 

Check out the info in this guide Guide: How can I sort out my network issues? 

If nothing works then you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

*The Game Is On*

Girl in a jacket

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Jwdata
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Hi 

 

Thank you for your reply. Unfortunately nothing has worked. I went into the store and they gave me a new sim card. I had 5g in the store, unfortunately nowhere else between the O2 store in manchester all the way to Nottingham and back. I had 4g and 4g+, when i try to get onto spotify, or any internet page i get a message saying No Network or "you are using spotify offline". I believe it is due to the level of Network congestion. Unfortunately i need my phone for work as do all our staff. So I am going to move network and also change all 230 work mobiles across to a less congested network that actually works

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