Data drop off keep needing to on off airplane mode on iPhone 15 pro max

[Frustratedfool]

Got a new iPhone 15 pro max, great! Decided to get a new sim as I thought my old sim didn’t have 5G. Put my old sim in & worked a treat 👌 Had a brain relapse and asked for an Esim🤦🏼‍♂️ Couldn’t get it activate. Went to an o2 shop had Sim swapped & worked great👍 Then realised my data kept going off but still had a phone signal. I had to keep toggling airplane mode at 10 minutes to 3 hour intervals and some of my contacts come up as unknown! Back to o2 shop for another Sim change and it is still the same😡 Reset iPhone reset network settings update OS etc. I’m left with a £1200 headache with little help. Can someone please give me hope PLEASE

[MI5]

@Frustratedfool 

The data drop is only fixed by O2 disconnecting and reconnecting you to the network.

This may also fix the unknown number issue, but if not, you need O2 to add the CLI presentation bolt on.

Both are common issues of late.

[Frustratedfool]

👊 Going to o2 tomorrow with this information my friend, if fixed I owe you a drink. Many thanks 🤝

[MI5]

Fingers crossed for you 🤞

[Frustratedfool]

O2 shop in Leicester never heard of the presentation bolt on. Said they can’t help at all and to call customer service! Does anyone know the UK number and department for this as its an absolute ball ache calling and getting some one with no idea!

[MI5]

@Frustratedfool 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Frustratedfool]

Once again thank you, I’ll pour myself a stiff drink beforehand!

[MI5]

@Frustratedfool 

Make it a double

[Frustratedfool]

Update:

after calling o2 customer service, they added the CLI bolt on pack & was told they can’t do anymore. If the problem isn’t fixed to go with another provider!!!! Is the normal? Having my perks with Virgin & Disney er NO.  Went to Apple to check the phone, it only just passed when it’s in a box test🤷🏻‍♂️ Basically it has had a mid system replacement which hasn’t made the slightest difference. I have put my sim in another phone and it still doesn’t reconnect when the data drops. Would an ESIM be the answer if not what to do now? Thanks in advance 👍

[MI5]

@Frustratedfool 

I guess anything is worth trying at this point including a complaint through Resolver 

https://www.o2.co.uk/how-to-complain