Data/calls/text
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on 31-08-2023 08:25
hello, I bought a new 02 SIM card. I live part time in France and got it as it has a bundle for 20gb data in EU. I have topped up the phone twice now and the data is on the balance but the phone can’t access the internet or accept calls. The SIM card is in a android and I have also tried it on a 02 iPhone as well and the same. Any advice please
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on 31-08-2023 08:38
Did you top up when in the UK to activate it?
It won't connect unless it's seen the O2 network in the UK first.
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on 31-08-2023 12:31
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on 31-08-2023 12:31
Hi, no I topped up in France both times, gave not been home yet. But after reading g a few threads this morning I got calls/texts going. This was after I turned off all the call diverts. I then read a thread that should turn off 4G and just be connected to 2G/3G, the internet worked for about 10 mins then stopped again.