Solved: Data allowance uplift

Flaneuse · ‎09-10-2021

I have just bought a one-off data allowance. It doesn't show on my phone - the original 2GB limit shows under "data usage" and I am worried it will cut off access when I reach that 2 GB limit.

To check I have tried to contact O2 via Live Chat but cannot get through as after providing account info it asks user to "select an option" re nature of enquiry from a drop-down menu but the drop-down menu doesn't show when the down arrow is clicked on.

MI5 · ‎09-10-2021

@Flaneuse

It will show as a bolt on in your MyO2 https://mymobile.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Flaneuse · ‎09-10-2021

Meant to add that I have reset the data limit notification on the phone but I got a warning text from O2 warning me I was approaching the previous, lower, limit even though I'd had one acknowledging the uplift.

MI5 · ‎09-10-2021

@Flaneuse

It will show as a bolt on in your MyO2 https://mymobile.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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