Solved: Contract

Teen99 · ‎07-04-2021

I have a contract that is finishing next month that I took out through Carphone Warehouse and have just recieved a text to say that my bill after the contract ends will still be the same as it is now, I thought that it would go down due to having paid off my device. Can anyone tell my why the price will stay the same

MI5 · ‎07-04-2021

@Teen99

It's because you aren't on a refresh contract.

Guide: How does O2 Refresh work?

You need to upgrade to a sim only tariff now to reduce your monthly bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎07-04-2021

@Teen99

It's because you aren't on a refresh contract.

Guide: How does O2 Refresh work?

You need to upgrade to a sim only tariff now to reduce your monthly bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Teen99 · ‎07-04-2021

Thank you for your help, I'll get that done

MI5 · ‎07-04-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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