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Contract termination

redfox25
Level 1: Joiner
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Registered:

I have had a 24 month contract with o2, taken out in November 2019.

I have made 24 payments, without default, the last one being October 2021.

On 8th October 2021, I telephoned customer service to confirm I was terminating the contract and to request a pac code. I was told that was okay and if I transferred by 4th November, I would not be charged further. I transferred on 2nd November.

Today I received an email requesting a further payment. I cannot access the link to this,as it appears my account is cleared in My o2.

Can anyone clarify this, as I dispute the payment.

Regards, Paul Ashton

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gmarkj
Level 57: Major
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Registered:

Did the email tell you how much the payment was for @redfox25?

It could be a few things - partial month (from when your previous bill covered up to when you used the PAC code), use outside your tariff (if you sent MMS, or something similar).

Either way you will need to get in touch with customer services as this will need access to your account and this is a community of o2 customers.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 57: Major
  • 8304 Posts
  • 89 Topics
  • 590 Solutions
Registered:

Did the email tell you how much the payment was for @redfox25?

It could be a few things - partial month (from when your previous bill covered up to when you used the PAC code), use outside your tariff (if you sent MMS, or something similar).

Either way you will need to get in touch with customer services as this will need access to your account and this is a community of o2 customers.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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