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Hi @Hansig
To collect your order in store, you'll need to bring your 4 digit collection reference, which you'll find on your confirmation email, and your passport or UK photo driving licence.
If someone's collecting for you, they'll need to bring the confirmation email which includes the 4 digit reference code and photo ID confirming both yours and their identity. This should be a passport or UK photo driving licence.
We'll look after your order for seven days – if you haven't collected by then we'll cancel the order and give you a refund.
https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery
- 122810 Posts
- 826 Topics
- 7466 Solutions
Hi @Hansig
To collect your order in store, you'll need to bring your 4 digit collection reference, which you'll find on your confirmation email, and your passport or UK photo driving licence.
If someone's collecting for you, they'll need to bring the confirmation email which includes the 4 digit reference code and photo ID confirming both yours and their identity. This should be a passport or UK photo driving licence.
We'll look after your order for seven days – if you haven't collected by then we'll cancel the order and give you a refund.
https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery
