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Chat1
Level 1: Joiner
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on ‎13-04-2020 20:30

on ‎13-04-2020 20:30

Can i still talk to an o2 Guru?
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MI5
Level 94: Supreme
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on ‎13-04-2020 20:33

on ‎13-04-2020 20:33

@Chat1 

No, not currently but you can try us if not account specific?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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on ‎13-04-2020 20:33

on ‎13-04-2020 20:33

@Chat1 Not at the moment. The chat facility is closed during the current crisis. See this link: Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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vikki-b
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on ‎13-04-2020 20:37

on ‎13-04-2020 20:37

Hi, i had an upgrade code for an iphone 11. But its currently saying invalid and can't get through to them.

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Chat1
Level 1: Joiner
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on ‎13-04-2020 20:39

on ‎13-04-2020 20:39

Thank you. Its just my phone been turned off as many im outta work and cant pay bill. Im also in self isolate as i may are may not have covid19. My phone only life line atm.
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jonsie
Level 94: Supreme
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on ‎13-04-2020 20:48

on ‎13-04-2020 20:48

You can reach the Payment Management team on 0800 902 0217
or 08005884213
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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