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Changed tariff 2wks ago active DD but 02 say I’m with a diff service provider

dc_34
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Frustrating the hell out of me. I’ve logged in my 02. Says I have account. I’ve rang up. They’ve said I have no account. Yet 02 are taking the direct debit and my phone still works. But cannot get emails and stuff anymore 

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dc_34
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Edit: 02 says I do NOT have an account 

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madasaf1sh
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@dc_34 

 

That sounds very odd, and sounds like you haven't passed security or something.  How do you mean emails and stuff anymore??


I would use the old favourite and Hang Up and Call Again (HUCA) as the agent may have had a system error or the like. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
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@O2Emma 

Can you check this please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Emma
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Morning @MI5 Sorry late picking this up had a power cut last night joys off working from home.😀

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O2Emma
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Hi @dc_34 I will send you a private message so I can look into it for you .

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