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Change of O2 Portal

ES-Lewes
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Hello, I've been called by people from several London based landlines, to tell me that the O2 portal will be changing on Monday 22nd of April and that they want to help me prepare for this to avoid loss of information or other issues. Assuming that they would have access to my contact information, I have asked them to email me, which they have not done. I cannot see any email or general notification from O2 that the portal will be changing, so I think it is a scam. However, may you please confirm this portal change is not happening and I'm dealing with scammers, so I can confidently block their numbers? Thanks, ES

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gmarkj
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There IS a well known system change for o2 customers @ES-Lewes , but you should not need to do anything (assuming it all goes well...)

The new system is called 360, and more information can be found in the links below.

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402 

Should you want to discuss this with o2 then call them using the details above.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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@ES-Lewes 

It's a well known scam.

Forward the scam number to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/7726-reporting-scam...

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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There IS a well known system change for o2 customers @ES-Lewes , but you should not need to do anything (assuming it all goes well...)

The new system is called 360, and more information can be found in the links below.

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402 

Should you want to discuss this with o2 then call them using the details above.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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ES-Lewes
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Many thanks for the additional info, which I shall print out for future reference 🙂

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ES-Lewes
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Thank you for your help and link to further information 👍

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