Change direct debit

[Carol10]

Moved abroad

Inserted new SIM card into phone
Want to change direct debit details on account

As part of process on My O2 to manage customer details, security code is being sent to UK number which I can’t access

[pgn · Accepted solution]

Looks like you should contact customer service as they can help with that @Carol10 – message them on Social Media if that works best for you, links just below this post, or call free on +447860980202 (contract) or https://www.o2.co.uk/contactus for more numbers. Good luck!

[MI5]

@Carol10 

Payments can only be made from a UK bank account, so if you're trying to change to a foreign one, it won't work anyway.

You can reach the Payment Management team on 0044 800 902 0217.

Skype can be used to dial freephone numbers for free from abroad Guide: A Guide to Skype 
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Breanna]

Were you able to get in touch with O2 about this @Carol10?