Cellular Data

JoshuaCole · ‎17-05-2020

I have an iPhone 11 and everyday I have issues using my 4G. The only way it works is that I have to turn phone off and then back on for the mobile data to work. This is annoying. How do I fix this so it always works and do not have to turn phone off and on to use mobile date

MI5 · ‎17-05-2020

@JoshuaCole

Firstly I'd call to get a new SIM card Guide: Coronavirus Community Help and Support

Try the number ending in 4005.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎17-05-2020

@JoshuaCole Take a look here and see if there's anything that can help: https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I DO NOT WORK FOR O2

Martin-O2 · ‎19-05-2020

It would be great to get an update on your situation once you've tried some of the above suggestions @JoshuaCole.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

JoshuaCole · ‎19-05-2020

Hi,

nothing has worked. still have to turn phone off and on to get my 4g to work and connect.

Can i get a new sim sent out?

Best,

Joshua

O2

Cellular Data

Lost sim card

Unlatch my device

Call from O2 about change of SIM

transfer my number to new sim

Pixel watch 2 LTE