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Cannot make or receive calls

JulesH
Level 1: Joiner
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Upgraded to iPhone 12 Pro swapped over to new phone and sim. All working. Following day cannot make or receive calls.

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IT_Engineer69
Level 3: Thinker
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@JulesH  

 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I'm on phone with them via Skype at the moment, listening to the queue music

View solution in original post

Message 2 of 5
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IT_Engineer69
Level 3: Thinker
  • 17 Posts
  • 1 Topics
  • 2 Solutions
Registered:

@JulesH  

 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I'm on phone with them via Skype at the moment, listening to the queue music

Message 2 of 5
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JulesH
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Many thanks

 

used your steps to reach o2 and it’s fixed. 

hope you got your issue resolved too

 

jules

Message 3 of 5
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Ij4
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What did they say? How did they resolve it?

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IT_Engineer69
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Glad you got your issue resolved. Did they happen to say what the issue was as I’m still having the same issue?

Message 5 of 5
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