Cancelling my free O2 extra

[Lee37]

Hi there 

my free O2 extra ends tonight on the 30th November 2023, it was 3 months free of Disney+, I’ve been trying to cancel it today. 
When I go on to the O2 app and click on “my extras” to cancel it, it says the extra hasn’t yet been activated, yet it clearly has as I’ve been watching it occasionally in the 3 months, the app then obviously won’t let me cancel it as it thinks it’s not yet activated. I do not want to be charged the monthly fee for Disney+ from tomorrow so please can you cancel it for me. 
Many thanks 

Lee Phillips 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202