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Cancel my O2 during cooling off period for new account

Erch
Level 1: Joiner
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I wish to cancel my membership of O2. I am within the cooling off period for a new membership. I have not inserted the O2 sim into my phone. I signed up by virgin mob and was told I could cancel any time during cooling off period. I wish to cancel NOW

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TallTrees
Level 45: Knowing
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Hello @Erch 

This may help

Guide: Cancelling Your Contract 

Welcome to the o2 Community 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 45: Knowing
  • 8637 Posts
  • 82 Topics
  • 255 Solutions
Registered:

Hello @Erch 

This may help

Guide: Cancelling Your Contract 

Welcome to the o2 Community 



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
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@Erch 

You need to contact O2 https://www.o2.co.uk/contactus to cancel under the change of mind policy.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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