09-09-2023 17:37 - edited 09-09-2023 17:40
09-09-2023 17:37 - edited 09-09-2023 17:40
I bought sim card and top-up £10. But I can't send text. But when I check my balance, they said I have unlimited text.
I can't approach My O2 too.
pls let me know the pronlems.
Solved! Go to Solution.
09-09-2023 18:37
09-09-2023 18:37
@Cherry0 wrote:I don't know the difference, but I can send some numbers and can't some.. plus, when I call, before ringing, phone said low call(?) no call(?) (I'm not sure what they said) and I have £0.0 balance. is it normal?
It will say "bundle call" when making a free call and yes, it's normal to have a zero balance as the top up is exchanged for your allowances, as shown in your MyO2.
It does appear to be all working correctly @Cherry0
09-09-2023 17:40 - edited 09-09-2023 17:41
09-09-2023 17:40 - edited 09-09-2023 17:41
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445
09-09-2023 17:48
You can only text standard UK numbers.
No international or premium texts.
Guide: Your Allowances - what is and isn't included
09-09-2023 17:54
09-09-2023 17:54
Yes I sent UK numbers start with 44 07
09-09-2023 17:57
09-09-2023 17:57
If using 44 you need to add a + or 00 and drop the first zero, so should be +447 or 00447
09-09-2023 18:26
I don't know the difference, but I can send some numbers and can't some.. plus, when I call, before ringing, phone said low call(?) no call(?) (I'm not sure what they said) and I have £0.0 balance. is it normal?
But when I check to 20202, they said I have unlimited text, call and 6958mb of data which can use till 7.oct
Thank you for your kind reply(*´꒳`*)
09-09-2023 18:31
09-09-2023 18:31
Not all numbers starting 07... are mobile numbers - take a look at the table in this post to see why you may have been charged for your call, @Cherry0 - https://community.o2.co.uk/t5/Discussions-Feedback/Risks-of-googling-for-contact-numbers/m-p/1647065...
09-09-2023 18:37
09-09-2023 18:37
@Cherry0 wrote:I don't know the difference, but I can send some numbers and can't some.. plus, when I call, before ringing, phone said low call(?) no call(?) (I'm not sure what they said) and I have £0.0 balance. is it normal?
It will say "bundle call" when making a free call and yes, it's normal to have a zero balance as the top up is exchanged for your allowances, as shown in your MyO2.
It does appear to be all working correctly @Cherry0