cancel
Showing results for 
Search instead for 
Did you mean: 

Can't use it

Cherry0
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I bought sim card and top-up £10. But I can't send text. But when I check my balance, they said I have unlimited text. 

I can't approach My O2 too.

 

pls let me know the pronlems.

Message 1 of 8
875 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150192 Posts
  • 641 Topics
  • 28605 Solutions
Registered:

@Cherry0 wrote:

I don't know the difference, but I can send some numbers and can't some.. plus, when I call, before ringing, phone said low call(?) no call(?) (I'm not sure what they said) and I have £0.0 balance. is it normal?


It will say "bundle call" when making a free call and yes, it's normal to have a zero balance as the top up is exchanged for your allowances, as shown in your MyO2.

It does appear to be all working correctly @Cherry0 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 8 of 8
819 Views
7 REPLIES 7

jonsie
Level 94: Supreme
  • 94673 Posts
  • 611 Topics
  • 7060 Solutions
Registered:

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 4445

Message 2 of 8
869 Views

MI5
Level 94: Supreme
  • 150192 Posts
  • 641 Topics
  • 28605 Solutions
Registered:

@Cherry0 

You can only text standard UK numbers.

No international or premium texts.

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 8
863 Views

Cherry0
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Yes I sent UK numbers start with 44 07

Message 4 of 8
853 Views

MI5
Level 94: Supreme
  • 150192 Posts
  • 641 Topics
  • 28605 Solutions
Registered:

@Cherry0 

If using 44 you need to add a + or 00 and drop the first zero, so should be +447 or 00447

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 8
845 Views

Cherry0
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I don't know the difference, but I can send some numbers and can't some.. plus, when I call, before ringing, phone said low call(?) no call(?) (I'm not sure what they said) and I have £0.0 balance. is it normal?

 

But when I check to 20202, they said I have unlimited text, call and 6958mb of data which can use till 7.oct

 

Thank you for your kind reply(*´꒳`*)

Message 6 of 8
829 Views

pgn
Level 77: Grand Master
  • 39109 Posts
  • 243 Topics
  • 1770 Solutions
Registered:

Not all numbers starting 07... are mobile numbers - take a look at the table in this post to see why you may have been charged for your call, @Cherry0 - https://community.o2.co.uk/t5/Discussions-Feedback/Risks-of-googling-for-contact-numbers/m-p/1647065...

Message 7 of 8
824 Views

MI5
Level 94: Supreme
  • 150192 Posts
  • 641 Topics
  • 28605 Solutions
Registered:

@Cherry0 wrote:

I don't know the difference, but I can send some numbers and can't some.. plus, when I call, before ringing, phone said low call(?) no call(?) (I'm not sure what they said) and I have £0.0 balance. is it normal?


It will say "bundle call" when making a free call and yes, it's normal to have a zero balance as the top up is exchanged for your allowances, as shown in your MyO2.

It does appear to be all working correctly @Cherry0 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 8
820 Views