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Can’t sign into my 02 account

Forest1970
Level 1: Joiner
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Hello I’m trying to sign into my 02 account so I can pay my bill every time I phone to try and pay it keeps saying going through migration period my app keeps saying wait 48 hours this has been going on for months 

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gmarkj
Level 66: Unequalled
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Try using the browser version instead @Forest1970 

The web address is  https://mymobile.o2.co.uk/ 
If that doesn't work either, then you need to contact customer services.

Try social media to avoid the call queues - Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

If you want to call, then all the numbers we have are in this guide 

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Oxonian
Level 30: Meditator
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@Forest1970 

 

If you know how much you owe, then bank transfer becomes a possibility :-

 

Guide: How to Pay Your Bill (Contract) 

 

I suggest that you set up a direct debit to avoid similar problems in the future. 

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