Can't send picture message with my new iphone SE (1st gen)

[Purple456]

I had an iphone 5C that sent picture messages fine, with iOS software 9x.

Then I switched to an iphone SE (1st gen), and it won't send picture messages. Software is 15x.

Could anyone help?

I'm just using all the default settings so I don't understand why it doesn't send. It's a text picture message (sending a photo I took and some text) not imessage. I checked MMS is turned on, Cellular/mobile data is turned on.

Reception is not brilliant but I have 2 bars out of 4, it's 4G. I think my old phone used 3G more.

Maybe O2 needs to update settings.

Any help much appreciated.

[Cleoriff]

@Purple456 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Guide: Accidental MMS Sending and How to Avoid it 

[MI5]

@Purple456 

MMS are chargeable so if you have a zero spend cap they won't send.

If you increase your spend cap it will help.

You can also use WhatsApp to send picture messages for free.

[Purple456]

OK, I'll do that. I might wait until the Easter Bank holiday time is over so it's less busy.

[Cleoriff]

Good luck @Purple456 😂

[Purple456]

thank you Cleoriff I might need it!

[Purple456]

Thank you MI5 I don't think it's a cap as there wasn't any problem with sending them on my old phone. I do want to get the MMS picture messaging working.

[Cleoriff]

---

@Purple456 wrote:

Thank you MI5 I don't think it's a cap as there wasn't any problem with sending them on my old phone. I do want to get the MMS picture messaging working.

---

I agree re Spend cap @Purple456. I have a zero spend cap and it's never stopped me sending MMS, (I only do it very rarely though!)

[MI5]

---

@Purple456 wrote:

Thank you MI5 I don't think it's a cap as there wasn't any problem with sending them on my old phone. I do want to get the MMS picture messaging working.

---

Worth checking when you speak to customer services @Purple456 

If you changed contract it may have been added.

A zero spend cap stops additional charges on your bill so any chargeable activity is prevented.

MMS are 60p each to send but using WhatsApp is free.

[Purple456]

Thank you MI5 I will mention it just in case.