Can't ring out

[NickyP]

I came over to 02 from giffgaff kept my number I can text but not ring or receive calls. Please help.

[MI5 · Accepted solution]

@NickyP 

You'll need to keep rebooting your phone.

If it doesn't start working, you'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

http://www.o2.co.uk/contactus

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Marjo]

Hey @NickyP , let us know how you're getting on with your incoming and outgoing calls this week - has there been any progress?