Can’t log in

[Mark56]

I am not new to o2 however since moving to aerial at o2 I can’t log in to the app

The last online support sent me a link to reset my password which I have done however it is still not letting me in - the error suggests that I am not yet set up and in turn cannot access it

this is so annoying 

[MI5]

@Mark56 

If you're with Aerial it will be a business account so you need a different portal.

https://www.o2.co.uk/business/myo2business

Call 8002 if you have any problems or speak to Aerial.

[Enlli]

Can you log in Via the Web

https://accounts.o2.co.uk/signin

If so try deleting the app, rebooting the phone and reinstalling the app.

Otherwise you will need to contact O2 Business 

[MI5]

---

@Enlli wrote:

Can you log in Via the Web

https://accounts.o2.co.uk/signin

---

Business accounts can't use the consumer portal.

[jonsie]

You can only us the web based My O2

Call 8002 if still can't log in

Just to say, Aerial; are not O2 and you are now on a business contract and all the issues that come  with it