Can't Log into My O2 app

[AASK43049]

Hi, 

I'm having trouble accessing my O2.

after switching phones, I wanted to get my number ported to my new phone, this came with a multitude of issues. 

Eventually, the agent gave me the go ahead and I could use my old number on my new phone, the caveat is however that I cannot log into my O2 anymore!

Apparently my account has yet to be set up?

even though before I was able to access it with ease.

Could someone fix? or at least get into contact with me.

[Enlli]

Nobody from O2 here as this is a customer to customer Community

If you are trying to log in to the My O2 app

Instead try the web version 

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall 

If none of that works then 

You can call O2 on 202

Or use the social media links below

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)