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Can I cancel existing bolt on and switch to just pay as you go

TSN
Level 1: Joiner
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Hi I like to cancel my bolt on 15 pounds a month and change to pay as you go using my numbers abroad (outside of euro zone). I have top up 10 pounds and received email confirmation however there is zero balance in my accounts which i already cancel existing bolt on. Seem like system did not work at all.

 

SO please check where is my 10 pounds and how can i use same number from overseas calling back or receiving (roaming)?

 

Regards

Thet SU

 

 

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Cleoriff
Level 94: Supreme
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@TSN 

Big bundles take your money and replace it with allowances. https://www.o2.co.uk/help/pay-as-you-go/big-bundles  I can tell you now, a £10 Big Bundle will NOT last long if you are travelling outside of the eurozone.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122117 Posts
  • 823 Topics
  • 7456 Solutions
Registered:

@TSN 

Big bundles take your money and replace it with allowances. https://www.o2.co.uk/help/pay-as-you-go/big-bundles  I can tell you now, a £10 Big Bundle will NOT last long if you are travelling outside of the eurozone.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
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