Solved: Calls diverted

Chrisanderson72 · ‎09-11-2021

I paid my bill but my phone is still diverting calls I paid the bill on the 4/111/2021it’s now the 9/11/2021

i can’t even ring anyone about it

gmarkj · ‎09-11-2021

Have you been turning your phone off and on @Chrisanderson72 ?

Does you My o2 show that the late bill has been cleared?

You can ring the payment management team using Skype to call their 0800 number.

The number and how to call using Skype are in the guide below.

Guide: Coronavirus Community Help and Support

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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gmarkj · ‎09-11-2021

Have you been turning your phone off and on @Chrisanderson72 ?

Does you My o2 show that the late bill has been cleared?

You can ring the payment management team using Skype to call their 0800 number.

The number and how to call using Skype are in the guide below.

Guide: Coronavirus Community Help and Support

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎09-11-2021

@Chrisanderson72

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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