Caller id and spam protection

[PW0324]

Hi

Just bought a Samsung S21. Trouble is,  I cannot activate the caller ID and spam protection feature  - as I could on my old S8. Very useful feature.  Have been I  touch with Samsung who thought it is an O2 issue. Please can somebody advise?

Thanks, Emma 

[MI5]

@PW0324 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[jonsie]

You need to ask O2 to add the CLI Presentation Facility bolt on as per the image