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Pam14
Level 1: Joiner
  • 1 Posts
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The telephone number at the top of my bill is the original number but it was changed to my old number. When I make calls my name does not display and says no caller ID - can this be updated?

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MI5
Level 94: Supreme
  • 149866 Posts
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Registered:

@Pam14 

You need to contact O2 to update the plist.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Message 2 of 2
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MI5
Level 94: Supreme
  • 149866 Posts
  • 641 Topics
  • 28528 Solutions
Registered:

@Pam14 

You need to contact O2 to update the plist.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
591 Views