on 28-10-2021 16:12
I have more than one query.
1) Bolt-on bought in August 2021. In the end I didn't end up using my existing allowance and so the bolt-on was never used. I had notification it had been added to my account but it did not show the additional data allowance on my phone. What has happened to it?
2) I have had a long-standing 'spare' data allowance from unused data in the past. I have run out of data this month but it shows 2 GB of data being available and that I have only used 1 GB of data (my usual allowance).
Please explain what is happening.
Solved! Go to Solution.
on 28-10-2021 21:58
Bolt on data only rolls over for a maximum of 1 month, so you either use it or lose it.
on 28-10-2021 18:07
on 28-10-2021 18:07
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 28-10-2021 21:55
on 28-10-2021 21:55
on 28-10-2021 21:58
Bolt on data only rolls over for a maximum of 1 month, so you either use it or lose it.