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Sarah21
Level 1: Joiner
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on ‎21-09-2020 19:45

on ‎21-09-2020 19:45

My bill was paid through online payment using my card and still no connections or calls allowed?
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MI5
Level 94: Supreme
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on ‎21-09-2020 19:53

on ‎21-09-2020 19:53

@Sarah21 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 


Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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jonsie
Level 94: Supreme
In response to MI5
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on ‎21-09-2020 23:09

on ‎21-09-2020 23:09

Keep rebooting your phone every hour @Sarah21 

The system updates at midnight so if you aren't connected in the morning give them a call

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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