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Bill higher than expected

Neilm32
Level 1: Joiner
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I have just received my daughters first bill for her iPhone11 with a tariff of £33pm month and a spend cap to stop her going crazy and racking up a stupid amount on a bill at the end of the month but I am being charged nearly £55 for the first bill and she was able to send premium text/mms and go over the spend cap how is this possible?? 

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Cleoriff
Level 94: Supreme
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Hi @Neilm32 

You need to call O2 and ask them as we have no access to accounts here

When you call, ask them to put a bar to charge to mobile and bar all direct to bill debits

Also a bar  to premium numbers.

All numbers for O2  are in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 110799 Posts
  • 799 Topics
  • 6387 Solutions
Registered:

Hi @Neilm32 

You need to call O2 and ask them as we have no access to accounts here

When you call, ask them to put a bar to charge to mobile and bar all direct to bill debits

Also a bar  to premium numbers.

All numbers for O2  are in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket
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MI5
Level 94: Supreme
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Registered:

@Neilm32 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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