on 15-12-2023 11:58
I'm sure this has been asked before (although I couldn't find precise answers here, sorry) but like millions of other BT landline users, we're being forced to go the BT voip route and wondered if anyone here can clarify things for an old codger like me.
I currently have an analogue Panasonic handset/answerphone plugged into my Openreach/BT analogue landline phone single socket with another 2 extra remote handsets which all work fine and a Virgin Media Hub 3.0 for my internet connection.
1. When I eventually get this new Smart Hub 2 can it be plugged directly into one of my spare TP-Link Powerline Adaptors (which is how I currently get my internet connection from the VM hub to my Desktop PC in a different room as WiFi's not good enough due to my room layouts) and/or could it be plugged into my VM Hub 3.0 to enable me to access the BT voip phone line and therefore allow me to plug my old analogue Panasonic into the phone port in the Smart Hub 2 to avoid having to replace my handsets with VOIP versions (with all the hassle involved with reloading all my contacts etc)?
2. Am I right in thinking that IF I DID (reluctantly) agree to use the new digital voip handset I could still do this "just" by plugging it in, via the supplied filter, directly into my Openreach/BT wall socket and not bother with the Smart Hub?
Sorry to bother you guys but it's worrying me because I just can't fathom things out and need some guidance.
I'm sure once I get some (hopefully positive) responses to this I'll be back for sure!
tia
Solved! Go to Solution.
on 15-12-2023 12:57
There are guides on YouTube for this.
It can be quite involved depending on your current phone wiring so best to grab a drink and sit back to watch a few of them.
15-12-2023 12:22 - edited 15-12-2023 12:23
15-12-2023 12:22 - edited 15-12-2023 12:23
This is a community of O2 mobile Customers. You need to direct broadband enquiries to Virgin
0345 4541111
Or their community
on 15-12-2023 12:57
There are guides on YouTube for this.
It can be quite involved depending on your current phone wiring so best to grab a drink and sit back to watch a few of them.
on 15-12-2023 13:18
on 15-12-2023 13:18
OK, sorry to have troubled you.
Please trash this thread!
on 15-12-2023 13:51
on 15-12-2023 13:51
@biggerdave I would definitely try the Virgin Community, there are some very knowledgeable folk on there when it comes to this sort of thing
on 15-12-2023 14:03
I think you're getting a little confused @biggerdave
We have VM for phone and BB, and the instruction we have is that the phone line will be coming via the BB hub.
There's no need to change the physical phone for a VOIP one (unless you want to) and that would run over the WiFi anyway - and not the phone port on your VM hub...
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