Apple watch

[Kelly40]

I was on phone yesterday to 02 for 3 1/2 hours getting put thought to all kinds of different agents I was asking them to sync my watch to my new contact only sim number as the old contract number had ended how ever after 3 half hours of speaking to them they said it was all sorted when I’ve looked today my watch is still sync to the old number with all airtime on it I don’t suppose anybody has had the same problem  ? As I was told by other member of there staff that this couldn’t be transferd over and that’s when I said well if it can’t be done then they should of never let me take the watch out on contact  as I only had a few months left to pay on me daughters contract phone , when I took out the watch I explained to them at the time of taking out the watch that it was for me self not my daughter , I Don’t want to spend a other afternoon on the phone to them so if any body could help me with some advise it would be Great. 

[MI5]

@Kelly40 

You'll need to pay off the watch device plan in order to sync it with a different number.

[Kelly40]

I just had email saying I have to pay for the watch before I can have the watch snc to different number all this should been explained to me when I took out the contact as I only had few payments left pay on my contact phone not everybody what’s to take a upgrade or keep the same number and this is what’s happened in my case they should of never aloud a contact on the watch when the contact  phone was at the end of been payed for , would I be able to send this watch back as I’m going be paying for airtime I am unable to use 

[jonsie · Accepted solution]

Change of mind policy is 14 days

https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs