Apple watch cellular issue

Richyrich · ‎22-05-2020

Hi guys,

We have an Apple watch 3 and 5, both not connecting to the cellular data plan.

Have called 02 help several times over the last 5 days they confirm both watches have data plans in place

Have un paired and relaunched the watches 4 time each now and reset them to factory as advised but still "not connected" showing in the settings section?

02 say all is in place but can't seem to help on the phone?

Any advise welcome, thank you

MI5 · ‎22-05-2020

@Richyrich

The watch 3 shouldn't be a problem at all as it shouldn't be account linked so the problem will be with the 5 which will need to be deleted from your account by customer service and then should allow you to setup again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Richyrich · ‎22-05-2020

ok, hopefully 02 will call us sometime soon to assist!

Thank you

gmarkj · ‎22-05-2020

Don't wait for them to call you - it is VERY rare for them to call back...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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