Hi there,
can anyone help with my problem, I have the Apple Watch ultra and recently had problems with a software update. Apple told me to reset the watch which I did but also removed my connected o2 plan. Now when I set it up it gets to the mobile service setup and comes up with the o2 page but says error code 04.
Have spoke to many o2 staff through 202 but it’s like talking to a brick wall. The last lady mentioned sending out an eSIM but cut me off without explaining anything or what’s happening. O2 are happy to take the money but can’t sort out the simple task of resetting/linking my Apple Watch/esim. Thought this was a process that could be done over the phone by the staff member the other end?
Cant get any straight answer or useful help.
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