Apple Watch setup and Ref code 14

[Justin23]

Like many other O2 customers, I am having the same problem linking a new Apple Watch to my O2 account after buying my AW airtime plan. The error code 14 appears whenever I try to set up mobile data in the Watch app. I would be very grateful for help from Tech Support to resolve this, please. Many thanks. Justin

[pgn]

You will need to call O2 CS around 8am on 202, or get in touch via Social Media, links just below this post, @Justin23.

O2 Advisors on the forum come on shift at 8am also, but the Rota for today has not been updated yet, tagging Forum Managers to get that fixed - @Martin-O2 @Breanna @RafaC 

Good luck!

[pgn]

@O2Sarah- is on this morning, watch out for a Private Message from her soon @Justin23 - good luck!

[O2Sarah-]

Good morning @pgn thanks for the tag 

@Justin23 I will send you a private message so we can check your account. 

[pgn]

Thank you, O2Sarah- 👍

[Ajm131]

Hi I’m also having this problem are you able to help? 

[pgn]

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@Ajm131 wrote:

Hi I’m also having this problem are you able to help? 

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@O2Sarah- can you help @Ajm131 please? Thank you.

[O2Sarah-]

Thanks again @pgn 

@Ajm131 I will send you a private message so we can check your account. 

[GregUK]

Exactly the same problem here. No joy with 202 or a shop to fix it! Help!

[pgn]

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@GregUK wrote:

Exactly the same problem here. No joy with 202 or a shop to fix it! Help!

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There is no O2 Advisor scheduled for today, but @O2Sarah- is on from 8am Monday, @GregUK.